Privacy Policy
Last updated: 5 July 2026
This policy explains how BDR Bathroom Innovation Ltd ("we", "us", "our") collects, uses and protects your personal information when you contact us, use our website, or engage us for bathroom design, supply or installation work. We are committed to handling your data lawfully and transparently under the UK GDPR and the Data Protection Act 2018.
Who we are
BDR Bathroom Innovation Ltd is a company registered in Scotland, Company No. SC882158. We are the data controller responsible for your personal information.
- Trading address: Unit 30, Dunnikier Business Park, Midfield Drive, Kirkcaldy KY1 3LW
- Registered address: 21 Kingston Road, Kirkcaldy KY2 6FE
- Email: info@bdrbathroominnovation.com
- Phone: 01592 421032
What information we collect
We collect information you give us directly and information collected automatically when you use our website.
- Information you provide: your name, phone number, email address, home or project address, and details of the work you are enquiring about — supplied through our contact form, by email, by phone, or in person at our showroom.
- Marketing preferences: whether you have opted in to receive updates and offers from us.
- Website usage data: we use Google Analytics, which collects anonymised information about how visitors use our site (pages viewed, approximate location, device and browser type) via cookies. This does not identify you personally.
How we use your information
- To respond to your enquiry and provide quotes, surveys, design consultations and installation services.
- To arrange and carry out work, including scheduling home surveys and appointments.
- To manage payments, deposits and our contract with you.
- To send you marketing communications — only where you have opted in.
- To improve our website and understand how it is used.
- To meet our legal, tax and accounting obligations.
Our legal basis
We rely on the following lawful bases under UK GDPR:
- Contract — to provide the services you have requested.
- Legitimate interests — to respond to enquiries and run our business efficiently.
- Consent — for marketing communications and non-essential cookies, which you can withdraw at any time.
- Legal obligation — to keep records required by law.
Sharing your information
We do not sell your personal information. We share it only where necessary to deliver our services:
- Third-party contractors and tradespeople we engage to carry out work at your property (for example specialist installers), who need your name, address and project details to do the job.
- Service providers who help us run our business, including our website form provider (Web3Forms) and email provider.
- Google Analytics, for website usage statistics.
- Professional advisers and authorities where required by law, such as HMRC or our accountant.
Anyone we share your data with is required to keep it secure and use it only for the purpose we provide it.
How long we keep your information
- Enquiries that don't proceed to work: up to 2 years, then deleted.
- Customer records for completed work: up to 6 years after the work is finished, to meet tax obligations and cover any workmanship or warranty matters.
- Marketing list: until you unsubscribe or ask us to remove you.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, ask us to correct or delete it, object to or restrict how we use it, withdraw consent to marketing at any time, and request a copy of your data in a portable format. To exercise any of these rights, contact us at info@bdrbathroominnovation.com.
Cookies
Our website uses cookies to make it work properly and, via Google Analytics, to understand how it is used. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site functions.
Complaints
If you have a concern about how we handle your data, please contact us first so we can put it right.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.